Patient Portal Access Patient Portal State of Franklin Healthcare invites you to experience our new secure online FollowMyHealth® Patient Portal. The FollowMyHealth® Patient Portal is designed to allow you to access and manage your health information when it is most convenient for you. Click the image above to be taken to the login screen. We know you have questions about the portal, so we invite you to read through the following frequently asked questions. If you are unable to find the answer in the information below, feel free to call your provider’s office for more information OR make use of the portal by sending a secure communication to the office. Thank you for taking an interest in the portal and we hope you will make the best of the functionality it provides. If you have any Patient Portal questions or problems, please call your doctor’s office or email us at: firstname.lastname@example.org (Not for personal health information) Apple Health and Medlio App We are excited to announce a new option that allows patients to view their health information. In addition to the FollowMyHealth® App, you can now use the Apple Health and Medlio App to view and combine your health records. Apple Health and Medlio provide secure access and control over your healthcare data. The new apps allow you to connect multiple health records and have all your patient data in one system. Click below to view the full handouts and learn how to connect your FollowMyHealth® account to Apple Health or Medlio. Apple Health PDF Medlio PDF Overview What is FollowMyHealth® Patient Portal? FollowMyHealth® Patient Portal is State of Franklin Healthcare Associate’s secure, online patient portal designed to help you access and manage your health information when it is most convenient for you. Is there a fee to use the portal? FollowMyHealth® Patient Portal is a free service provided by State of Franklin Healthcare Associates. How will I know when something has been added to my portal? Log on at any time to review your information. You may also decide to receive email and/or text notifications when information is revised or added to your account. Select “My Account,” then “Preferences” and customize your notification settings to meet your needs. Do I need any special equipment to use the portal? FollowMyHealth® Patient Portal can be accessed from any computer, tablet or mobile device with an Internet connection. The following web browsers are supported: Internet Explorer 8.0 or higher; Mozilla Firefox; Google Chrome; Safari. The FollowMyHealth® application is also available for iOS and Android devices. Enrolling How do I set up a FollowMyHealth® account? Sign-up is simple and takes place during the patients visit with their doctor or provider. As a safety precaution, patients must sign up in person to confirm their identity. Just ask any staff member about getting connected right away. Once you sign up, watch for an email from email@example.com within a few business days. Click the registration link to complete the process. What if I don’t receive the invitation email? To ensure that the FollowMyHealth® invitation email reaches you, please check your “spam folder” and add firstname.lastname@example.org as an approved sender. Here is how to add an approved sender to popular email domains: Yahoo Open Yahoo email account Click Options Click Settings Click Filters Click Add Enter in the email address: email@example.com Use the drop down “Then deliver the email to the following folder”: Select Inbox Click Save Gmail Open Gmail account Select contacts from the options on the left side of the Gmail Inbox Select Create Contact on the top menu Enter in the email address: firstname.lastname@example.org Click Save AOL, Comcast, Frontier, Centurylink, Embarqmail, Qwest Open email account Click on Contacts (or address book) Click New Contact Enter in the email address: email@example.com Click Add Contact Hotmail and Web Outlook.com Open email account Click on Settings (small gear icon at top right) Click Safe and Blocked Senders Enter in the email address: firstname.lastname@example.org Click Save Windows Live and Outlook Application Open email account Click on Home tab in the ribbon Click on Junk button Select Safety options from drop-down menu Click Add Enter in the email address: email@example.com Click OK MSN Open MSN email account Select Settings: Email | Junk e-mail (bottom left, just above Calendar) From the E-mail settings screen, select Junk E-mail Guard Select Safe List Enter in the email address: firstname.lastname@example.org Select Add What is my username? My password? You determine your own username and password when you create your FollowMyHealth® account online. After I set up my account, when and how do I log in? Log on whenever you want to review changes, make updates, request appointments and more. Bookmark the site to make it convenient to visit on a regular basis. A link to FollowMyHealth® Patient Portal is also available on our website home page. You may also decide to receive email and/or text notifications when information is revised or added to your account. Select “My Account,” then “Preferences” and customize your notification settings to meet your needs. Access How can I access my child’s or other family member’s health information? If you are interested in FollowMyHealth® Patient Portal access for your child(ren) or an adult for whom you are legally responsible and that individual is a patient of a participating provider, you will need to sign up in person by completing a Patient-Designated Personal Representative Access Request form. Sign up with participating physician offices takes place at the time of provider appointments. Can I give others access to my information? Only you – and those you authorize – will be able to see or gain access to the information in your portal. You can give others proxy approval by completing the proxy approval steps available once you log into your account. Password/Log-In Issues What if I forget my password? If you don’t remember your password, choose FMH Secure Login, enter your username and select “Reset.” You will then receive an email with instructions about how to complete this process. If you originally signed up using another account (Facebook, Google, Yahoo or LiveID), select the appropriate icon and follow the instructions. Please note: If you request three password resets in a 24-hour period and do not reset the password, this option will be locked for 24 hours. What if I have trouble logging in or using the portal? Email the FollowMyHealth® support team at PortalSupport@sofha.net. Confidentiality and Privacy Will my information in the portal be secure? Yes, your personal and medical information in the FollowMyHealth® Patient Portal will be kept confidential. FollowMyHealth® uses a secure, encrypted connection that meets the highest industry standards. All health data is stored on a secure server. Only you – and those you authorize – will be able to see or gain access to the information in your portal. We will not share your personal information with any outside party not affiliated with our organization.