New Patient Request You are invited to use this form to send a message to the State of Franklin Healthcare Patient Experience Department. To protect your privacy, please do not communicate personal health information via this form. Are you interested in becoming a SoFHA patient? Start here, by submitting the form below. [gravityform id=”2″] A SoFHA representative will respond to your message Monday – Friday between 8:00 am and 5:00 pm.