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Important Information for Crestpoint Medicare Members

Posted by on Apr 20, 2016

As you may be aware, Crestpoint Medicare will no longer be an option for your Medicare coverage after May 31, 2016. You should have received a letter from Crestpoint outlining your options. You may either:

  1. Select another Medicare Advantage product with enhanced benefits
  2. Be automatically enrolled in Traditional Medicare for your health coverage

State of Franklin Healthcare and all of our providers participate with these Medicare Plans:

  • United Healthcare Medicare (also known as SecureHorizons)
  • BCBS Medicare Advantage PPO and HMO
  • Humana Medicare
  • Traditional Medicare

To assist you with this transition, SoFHA will have insurance agents from United Healthcare Medicare available in our office buildings beginning April 25, 2016 through early June. An agent will be available Monday, Wednesday and Friday between 10:00 a.m. – 12:00 p.m. and 2:00 p.m. – 4:00 p.m. We are also working with Humana Medicare agents to arrange a schedule to be available; however, it has not been finalized.

Below is a list of agents you can call directly regarding Medicare plan coverage:

United Healthcare:

Russell Sikora
Tony Hensley
Marcus Lynch
Sonjia Ramsey
Renee Kite

(423) 797-2496
(423) 946-9602
(423) 383-2289
(423) 292-8282
(423) 329-7608

Humana Agent Schedule:

301 Med Tech Parkway, Johnson City TN 37604 2nd floor internal medicine (10 AM-4 PM)


303 Med Tech Parkway, Johnson City TN 37604 (10 AM-4 PM)


BCBST Agent Schedule:

Beginning May 10th to May 31st 10:00-12:00 and 2:00 to 4:00
Tuesdays   – located at 303 Med Tech Parkway 1st floor
Thursdays – located at 301 Med Tech Parkway 2nd floor Internal Medicine hallway

Jay Larshus
Alicia Tranum
Wendi Nicholas
Brian Hartness
Heather Majka

(423) 926-8633
(423) 239-0015
(423) 239-0015
(423) 921-0003
(423) 202-9155

For questions related to agent locations/schedules, or any other question you have related to your transition from Crestpoint Medicare, please call the SoFHA Patient Support Line at 423-794-5825.