Contact Us You are invited to use this form to send a message to the State of Franklin Healthcare Patient Experience Department. To protect your privacy, please do not communicate personal health information via this form. For personal health questions or concerns, please call your SOFHA clinic directly or submit your communication through our Patient Portal. Media Inquiries & Guidelines Catherine Heath, Director of Marketing & CommunicationsState of Franklin Healthcare Associatescatherineheath@sofha.netOffice Phone: (423) 794-5646 Media GuidelinesState of Franklin Healthcare Associates is pleased to work with all media outlets to help reporters secure timely stories and distribute important information to the public. Requests for interviews with team members and all photographs on SoFHA’s private property must be routed through the Marketing Department.