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Pharmacy Services

For patients dealing with chronic illness such as high cholesterol or heart disease, our staff pharmacists help navigate the challenges of managing medications for optimal health. The expertise they bring as a team of medication experts greatly benefit our patients. Our pharmacists work directly with patients during their appointments. They discuss their medications in depth, address any concerns they may have, and they monitor the patient’s health and progress to optimize responses to medication therapies. They also educate patients on the proper use of their prescriptions including inhalers, injected therapies and over-the-counter medications.

Our Pharmacists

Whitney Aultman, PharmD
Dr. Whitney Aultman is a Clinical Assistant Professor in the Bill Gatton College of Pharmacy’s Department of Pharmacy Practice at East Tennessee State University. She also holds a Clinical Pharmacist appointment at State of Franklin Healthcare Associates (SoFHA) where she works collaboratively with multiple providers to optimize medication therapy for patients including those transitioning from hospital discharge. Dr. Aultman is originally from Mt. Pleasant, MI and relocated to Johnson City, TN to join SoFHA and ETSU in 2017. Prior to her appointment at ETSU she completed her PGY-1 residency and PGY-2 Ambulatory Care residency at Beaumont Hospital in Royal Oak, MI (a suburb of Detroit). She loves to improve outcomes in all chronic disease states, but has particular passion for the management of heart failure, COPD/asthma, diabetes, smoking cessation, and pain management. In her free time, Dr. Aultman enjoys baking, reading, hiking, and being with friends and family.

Kayla Davis, PharmD
Dr. Kayla Davis is originally from the small rural community of Bainbridge in upstate New York. She received her Doctorate of Pharmacy degree from Albany College of Pharmacy and Health Sciences in Albany, NY. After college, she completed her first year of residency at The University of Vermont Medical Center in Burlington, VT. Her vast clinical experiences in Vermont solidified her passion for chronic disease state management and working with other healthcare providers to improve health outcomes. This led her to pursue a second year of residency training in ambulatory care at The University of Pittsburgh Medical Center (UPMC). Kayla enjoys working with patients in a multitude of disease states to optimize care, but especially enjoys diabetes, hypertension and hyperlipidemia. Outside of work, Kayla enjoys hiking, exercising, gardening, cooking, live music, and spending time with her friends, family, and dog.

Richard Hess, PharmD, CDCES, BC-ADM, BCACP
Dr. Rick Hess is Associate Professor with Bill Gatton College of Pharmacy at East Tennessee State University. He moved to Johnson City, TN from Atlanta to accept a shared faculty position and started with SoFHA in August 2007. He splits his time with the College of Pharmacy and SoFHA where he works collaboratively with providers to help manage patients with diabetes. He provides individualized diabetes education appointments through an accredited program by the American Diabetes Association. He is also an expert on diabetes technology and provides specialized services including continuous glucose monitoring, insulin pump training/management and support. He received his Doctor of Pharmacy degree from Mercer University Southern School of Pharmacy in 1998 and completed a community practice PGY-1 residency at Mercer University in Atlanta with a focus on diabetes care. Dr. Hess is a Certified Diabetes Care and Education Specialist and also holds board certifications in Advanced Diabetes Management and Ambulatory Care Pharmacy. When away from work, Dr. Hess enjoys time with his family and friends, exercising, reading, playing guitar and serving at his church.

Andrea Long, PharmD
Dr. Andrea Long is a clinical pharmacist at State of Franklin Healthcare Associates (SoFHA) where she works collaboratively with multiple providers to optimize medication therapy for patients including those transitioning from hospital discharge. Dr. Long is originally from Noblesville, IN and completed pharmacy school at Lipscomb University in Nashville, TN. Prior to accepting this position, she completed her PGY-1 Pharmacy Practice residency at Regional One Health in Memphis, TN and her PGY-2 Ambulatory Care residency at University of Louisville Hospital in Louisville, KY. Dr. Long enjoys working with all patients to improve their understanding of medications and improve health outcomes, but she has particular passion for management of diabetes, heart failure, infectious diseases, and oncology. In her free time, she enjoys hiking, camping, reading, and exploring new cities.